Privacy Policy

At Helices Ai Technology Inc. (“Helices,” “we,” “our,” “us”), your privacy is a priority. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our website, platform, and services (collectively, the “Services”).

By using our Services, you consent to the practices described in this Policy. If you do not agree, please do not use our Services.

What We Do

Helices provides an AI-powered tool that assists clients (“you,” “you’re”) in preparing Canadian visitor visa applications by extracting information from uploaded documents and pre-filling relevant Immigration, Refugees and Citizenship Canada (IRCC) forms.

We do not submit applications on your behalf. We are not an immigration consulting firm or legal service provider.

Information We Collect

a) Personal Information You Provide

When you use our Services, we may collect:

• Full name, date of birth, gender
• Contact information (email, address, phone number)
• Passport and travel history
• Financial and employment documents
• Family details
• Any other information required for IRCC visa forms

b) Documents You Upload

You may upload documents such as:

• Passports and IDs
• Bank statements or proof of funds
• Letters of invitation, employment letters
• Previous visa records

c) Automated Data

We may collect technical data such as:

• Browser type, device info, and IP address
• Usage patterns (e.g., time spent, clicks)

How We Use Your Information

We use your information to:

• Extract data from uploaded documents using AI
• Generate and auto-fill IRCC visitor visa forms
• Provide customer support and respond to inquiries
• Maintain the security of our platform
• Comply with legal and regulatory obligations

We do not use your personal data for advertising or marketing purposes.

Legal Basis for Processing (under PIPEDA)

We collect and use personal data only with your knowledge and consent, except where otherwise permitted or required by law.

Disclosure of Information

We do not sell your data. We may share it with:

• Trusted service providers (e.g., secure cloud hosting, document processing tools)
• Legal or regulatory authorities, if required by law (e.g., court orders, law enforcement)
• Our internal team or authorized personnel strictly on a need-to-know basis

All third parties are required to uphold confidentiality and security standards.

Data Storage and Retention

Your data is stored securely in encrypted cloud environments hosted in Canada or other jurisdictions that meet Canadian privacy requirements.

We retain your data only as long as necessary to fulfill the purposes for which it was collected or as required by law. You may request deletion at any time (see Section 9).

Data Security

We implement industry-standard safeguards to protect your information, including:

• End-to-end encryption
• Access controls and authentication
• Regular audits and vulnerability scans

Despite these measures, no system is 100% secure. Use of our Services is at your own risk.

AI and Automated Processing

Our platform uses artificial intelligence (AI) to extract data from uploaded documents. While we aim for high accuracy, the outputs must be reviewed and verified by you. We do not make automated decisions that significantly affect your legal rights.

Your Rights

You have the right to:

• Access your personal data
• Correct or update your information
• Withdraw consent and request deletion
• Ask about how your data has been used or shared

To exercise any of these rights, contact us through Contact Us on our webpage.

Children’s Privacy

Our Services are not intended for individuals under the age of 18. We do not knowingly collect personal information from minors.

International Users

If you access our Services from outside Canada, your data may be processed and stored in Canada or in other jurisdictions with comparable privacy laws.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Changes take effect upon posting. If material changes are made, we will notify users by email or through the platform.